PERSONA BY PINEAI · 2026-10-19
Refunds
Before live billing
Persona checkout is not yet activated. No live charge can be made until merchant approval and live configuration are complete.
Requests and subscriptions
For a billing mistake, duplicate charge or an unavailable paid feature, contact admin@pineai.dev with the order ID within 14 days. We review refund requests with the payment provider. Cancelling a subscription stops future renewals and does not automatically refund a completed period. Applicable statutory withdrawal or refund rights take precedence.
Credits and failed generation
Failed generations release their reserved credits automatically. For unused prepaid credits, request review within 14 days of purchase. Consumed credits for successfully delivered generation are generally not refundable except for service error or mandatory legal rights. If a payment provider refunds or reverses a pack, the corresponding credits are removed; use may be paused if already spent.
How refunds arrive
Approved refunds are issued through the original payment provider to the original method. Processing time depends on the provider and bank. Do not send full card details, passwords or identity documents in a support message.